Wherever work takes you, a better way to communicate needs to come, too.
With Elevate, a full office communications suite goes wherever you go.
Elevate combines; a feature rich business phone system with video
conferencing, chat, contact center, file sharing, and more with the integrated mobile and desktop apps that allow for wherever, whenever communication.
All available on one integrated, secure, reliable, and easy-to-use platform.
Includes 99.999% financially-backed uptime SLA
Proprietary Elevate VoIP tests help ensure a reliable connection and high voice quality
Redundant East/West datacenters increase reliability and reduce latency
INCREASE PRODUCTIVITY AND COLLABORATION
Communicate how you want, with integrated voice, chat, video conferencing, screen and file sharing, and file back-up
Work from virtually anywhere, at anytime, on most any iOS or Android-enabled smart device
Switch seamlessly from your desktop to your mobile device,and vice versa, with integrated mobile and desktop apps.
SIMPLIFIED SCALING & MANAGEMENT
Order service according to the number of users; no guessing number of lines needed
Ordering additional service is easy and can be done online
Manage service and features using user-friendly portal
Save up to 50% on your monthly phone bill when compared to traditional phone service
Consolidate voice and data onto one network
Reduce infrastructure and operating costs with no additional hardware to buy
Flat, per-user rates with no hidden fees and month-to-month contract options
Elevate automatically rings to all of your end points(desk phone, mobile, etc.) with every call
In the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)
THE ELEVATE PLATFORM
Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
System configuration and call reporting are managed from a single web-based portal
Protect your business and increase employee productivity with built-in Spam Caller Protection
The Elevate Mobile App makes any smartphone an essential collaboration tool • Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device
Extend your business phone number and extension to your mobile phone
Sync contacts from popular third-party platforms (Microsoft 365, Google, and more) to your desktop and mobile devices
View real-time working statuses of colleagues, place and receive calls,
communicate in real-time with team chat, meet face-to-face in HD video, share and store files, and more
Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers
Access to advanced features – like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more
Elevate’s preconfigured phones can be plugged in to any location that has an internet connection
Remote desk phones work exactly the same way as they do in the office with access to all the same features and functionality as everyone else in the company
Voice, chat, and e-mail queues combine into a single omni-channel experience
Provide exceptional customer interactions with customizablecall flow
Phones are plug and play, delivered pre-configured to work seamlessly with the Elevate service
No special setup or technician required
Includes world-class manufacturers such as Poly, Cisco, and Yealink, with many models to choose from to meet any business need
Voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
Voicemail can be received or forwarded as a downloadable email attachment
THE ELEVATE PLATFORM
Elevate desk phones and applications include presence – the ability to see whether your company contact is available or busy on the phone
Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
The Elevate desktop and mobile apps display presence information alongside each contact in the Active Directory
Elevate's WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
Transmits faxes directly from a Windows®-based PC
Communicate with more than voice and email – use direct chat and private and public channels to have conversations, share files, and mor in real-time
Use direct chat to communicate with an individual colleague
Use private and public channels to discuss specific topics in goups
Send and receive unlimited text messages across US, Canada, and Puerto Rico1
Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more
All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest
Access files from desktops, laptops, smartphones, tablets, file servers and the web
Full control over files, users, devices, and sharing activitie
Real-time backup of all files, mobile photos, and video
Point-in-time file restoration for quick recovery from ransomware and other types of data loss
Up to 10 GB per user of ShareSync® file storage inluded2
Only available in North America for Elevate with Teams, Pro, and Enterprise licenses.
10GB is only available for Elevate Pro and Enterprise licenses.
ELEVATE DESKTOP & MOBILE APPS
The Elevate desktop and mobile applications transform devices into powerful communication tools, giving users access to:
ELEVATE INTEGRATIONS PLATFORM
Elevate’s integration platform connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention at no heavy cost.
ELEVATE API PLATFORM
The Elevate API platform allows you to integrate the features of our voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage Elevate APIs to build custom solutions to meet your specific business needs.
Improve employee and customer experiences by enabling communication capabilities in everyday business apps.
Better Customer Experience
Access relevant customer data at the right time to deliver a more personalized experience.
Access Critical Data
Add employee calling and communication data to your business reporting tool(s).
ELEVATE LICENCES - mix and match
Apps, Unlimited calls*, Local DDI number, Auto Attendant, Call Pickup, Caller ID, Call Transfer, Call Hold, 3 way calling, Music on Hold, Paging,
Dashboard, Call History, ACtive Directory integration, Google integratiom
Yealink T33G handset
Yealink T54W handset
Yealink T54W handset
Uses Teams App
Yealink T33G handset
One user license includes Cloud PBX with unlimited(*) national, mobile and international calling (16 countries), ability to connect 1 device plus mobile and desktop apps, Team Chat, Video Conferencing (4 web participants per meeting). 5 GB ShareSync backup and file sharing.
One user license includes Cloud PBX with advanced call center, unlimited(*) national, mobile and international calling (31 countries), connect up to 5 devices including mobile and desktop apps, Team Chat, Video Conferencing (100 web participants per meeting), Call Centre Features and Call Analytics. 50 GB ShareSync backup and file sharing.
One user license includes Cloud PBX with with advanced call center, unlimited(*) national, mobile and international calling (31 countries), connect up to 5 devices including mobile and desktop apps, Team Chat, Video Conferencing (200 web participants per meeting), Call Centre Features and Call Analytics. 200 GB ShareSync backup and file sharing.
Integrated into MS Teams, includes Elevate Cloud PBX add-on for Microsoft Teams with unlimited(*) national, mobile and international calling (16 countries), Voicemail, Call History and Basic Calling Features. Includes 1 license of TeamsConnector integration software. 1 license is required for each user. Free phone/device or rebate not included. Microsoft Phone System license required and must be purchased separately.
Designed to work in parallel with MS Teams, includes Elevate Cloud PBX with advanced call centre, delivered via Elevate applications (mobile and desktop), with unlimited(*) national, mobile and international calling (31 countries), Voicemail, Presence, Call Centre Features and Call Analytics. Chat, Meetings and File Sharing disabled. 1 license is required for each user.
* Please refer to the service agreement documents posted on our website for more information